JOB INFORMATION Number of Vacancies: 18 Department: Revenue Protection (20000029) - Fare Inspection (30000515) Salary Information: 31.23/hour – 39.04/hour Pay Scale Group: TEFI (CAN/A/D/TEFI) CUPE Local 5089 positions Employment Type: Regular Weekly Hours: 40, Off Days: Various Shift: Various Posted On: April 29, 2022 Last Day to Apply: May 13, 2022 Reports to: Revenue Protection
The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."
JOB INFORMATION We are currently seeking Fare Inspectors to work 80 hours bi-weekly with rotating shifts and various off days.
KEY ACCOUNTABILITIES
Maintaining the integrity of the fare system, and providing excellent customer service by enforcing TTC by-laws pertaining to fare inspections and other issues in a consistent, non-discriminatory manner
Conducting checks of passenger fares on proof-of-payment transit lines.
Ensuring consistent and non-discriminatory education and compliance with TTC By-law No.1 and applicable Municipal and Provincial Statutes as encountered in accordance with the department’s code of conduct, code of ethics, core values and mission statement.
Promoting and maintaining positive customer relations and communications with the public and TTC employees
Issues, in a professional and non-confrontational manner, appropriate verbal and written cautions and Provincial Offences Act Part I Offense Notices and Summonses to individuals in violation of the aforementioned
Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within the area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer
SKILLS, KNOWLEDGE AND EXPERIENCE
Successful completion of Grade 12 or its recognized equivalent combined with several years of directly related experience in customer service/hospitality, healthcare or social services.
Demonstrated ability to work effectively in a team environment
Sound judgement supported by well-developed analytical, problem-solving and decision-making skills
Excellent communication and interpersonal skills including tact and diplomacy when dealing with issues of a sensitive nature
Solid organizational, administrative and report-writing skills
Working knowledge of computers, applications and systems related to the work
Must be able to pass and maintain the established TTC Transit Fare Inspection Unit recruitment and training standards
Must be able to pass mandatory re-qualification training and tests and background investigation checks, as required
Comprehensive knowledge of the security or law enforcement field including sound knowledge of security investigation and loss prevention/control principles, techniques and equipment would be an asset
Strong working knowledge of applicable government legislation including, but not limited to, the Trespass to Property Act, Criminal Code, Controlled Drug and Substances Act, Provincial Offences Act, Ontario Human Rights Code, Liquor Licence Act, and Mental Health Act, and practical knowledge of court procedures would be an asset
Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees
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