Hours: 35.00 *Hours will range between 7:00 am - 5:00 pm
Location: 40 College Street
Department: Information Access
Opening Date: November 24th, 2021
Must Apply By: December 7th, 2021
The Toronto Police Service is looking for a candidate that shares our core values:
Service at our Core – Do the right thing – Connect with Compassion – Reflect and Grow
The Toronto Police Service is the fourth largest municipal police service in North America. With over 5,000 police officers and approximately 2,500 civilian employees, we are dedicated to delivering best in class police services, in partnership with our communities by being where the public needs the Service the most, by embracing partnerships to create safe communities and by focusing on the needs of the City.
Are you a self-motivated individual who strives for exceptional customer service and excels in busy and challenging environments? If this sounds like you, we are excited to share with you the opportunity as Release Clerk, Records Release within Information Access with the Toronto Police Service.
As the successful candidate, you will be responsible for daily administrative tasks and providing exceptional customer service to the members of our community and to the Toronto Police Service.
What can I expect to do in this role?
In this position, you will be responsible for performing clerical and customer service related duties for Information Access.
Duties and Responsibilities:
As a Release Clerk, you will:
Interact with the public to assist with various requests for information, reports and background checks at the Records Management Customer Service Request counter.
Accept correspondence and payment (debit / credit card) from community members and agencies.
Answer questions relating to services provided by Records Management from Service members, insurance companies, lawyers and the general public via telephone, email and in-person.
Query police databases to perform requested background checks pursuant to the Police Record Checks Reform Act. Examine responsive records and produce background check results ensuring compliance with Service procedures and legislation.
Administer police data searches in response to requests made by insurance companies, law firms, and the general public. Redact and disclose information in compliance with established legislated policies and guidelines.
Submit and receive CPIC messages and communicate with CPIC agencies.
Fingerprint members of the public in response to Vulnerable Sector Screening requests.
Perform typical duties inherent to the position.
Successful completion of Grade 12 or an equivalent combination of education, training and experience.
Requires a minimum of 6 months administrative and customer service experience.
Experience using CPIC, Legacy Data Search and Versadex considered an asset
Excellent customer service and people skills.
Strong interpersonal, communication and written skills.
Efficient time-management skills.
Ability to work in a fast-paced environment, coupled with multi-tasking and organizational skills to meet prescribed deadlines.
Strong attention to detail, accuracy and problem solving skills when reviewing, assessing and updating critical information.
Condition of Employment:
All Toronto Police Service employees are required to be fully vaccinated (defined as completion of the full vaccination cycle with a COVID-19 vaccine approved by Health Canada) as a condition of hire unless there is a valid exemption pursuant to the Human Rights Code.
Lisa Petko, Talent Acquisition Advisor
Talent Acquisition Unit
Competencies may be measured through various selection tools such as test(s) and/or interview.
All applicants who meet the qualifications of the position are invited to submit an on-line application for this vacancy.
We thank all applicants for their interest. Once your application has been successfully submitted, you will receive an e-mail confirmation within 24 hours.
Only those selected for further consideration will be contacted