JOB INFORMATION Requisition ID: 4295 Number of Vacancies: Creating a talent pool for ongoing hiring. Department: Revenue Protection (20000029) - Fare Inspection (30000515) Salary Information: 31.23/hour – 39.04/hour Pay Scale Group: TEFI (CAN/A/D/TEFI) Employment Type: Regular Weekly Hours: 40, Off Days: Various Shift: Various Posted On: September 8, 2021 Last Day to Apply: September 14, 2021 Reports to: Supervisor -Fare Inspection
JOB INFORMATION We are currently seeking Fare Inspectors to work 80 hours bi-weekly with rotating shifts and various off days. KEY ACCOUNTABILITIES
Conducting checks of passenger fares on proof-of-payment transit lines.
Ensuring consistent and non-discriminatory education and compliance with TTC By-law No.1 and applicable Municipal and Provincial Statutes as encountered in accordance with the department’s code of conduct, code of ethics, core values and mission statement.
Promoting and maintaining positive customer relations and communications with the public and TTC employees
Issues, in a professional and non-confrontational manner, appropriate verbal and written cautions and Provincial Offences Act Part I Offense Notices and Summonses to individuals in violation of the aforementioned
Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within the area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer
SKILLS, KNOWLEDGE AND EXPERIENCE
Successful completion of Grade 12 or its recognized equivalent combined with several years of directly related experience in customer service/hospitality, healthcare or social services.
Demonstrated experience dealing with diverse and vulnerable communities
Demonstrated ability to de-escalate situations of a contentious nature
Demonstrated ability to work effectively in a team environment
Sound judgement supported by well-developed analytical, problem-solving and decision-making skills
Excellent communication and interpersonal skills including tact and diplomacy when dealing with issues of a sensitive nature
Solid organizational, administrative and report-writing skills
Must be able to pass and maintain the established TTC Fare Inspection recruitment and training standards
Must be able to pass mandatory re-qualification training and tests and background investigation checks, as required
Working knowledge of the security or law enforcement field including sound knowledge of security investigation and loss prevention/control principles, techniques and equipment would be an asset
Strong working knowledge of applicable government legislation including, but not limited to, the Trespass to Property Act, Criminal Code, Controlled Drug and Substances Act, Provincial Offences Act, Ontario Human Rights Code, Liquor Licence Act, and Mental Health Act, and practical knowledge of court procedures would be an asset
Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees
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